Our Price Promise

SHOP WITH CONFIDENCE AT WORLD DUTY FREE AND BIZA TAX & DUTY FREE

We strive to offer you year-round value across our product ranges and so our promise to you is that if you purchase any duty free spirits, fragrance, skincare or cosmetics from World Duty Free or Biza Tax & Duty Free and then find the identical item cheaper on the UK high street within the next 28 days, we will happily refund the difference subject to our terms and conditions.

Every quarter World Duty Free surveys the prices of our fragrance, cosmetics, skincare, and spirits, on the UK high street. An independent company travels the country to find the brands that we stock in our World Duty Free and Biza Tax & Duty Free stores from a selection of high street shops. We use these observations to create an Average UK High Street Price; this is the comparison price we show our savings against.

For more details view our Pricing Policy

WHAT IS INCLUDED IN THE PRICE PROMISE

The World Duty Free and Biza Tax & Duty Free Price Promise includes:

• Duty Free Spirits – these are spirits that you are able to purchase when you are travelling outside the UK;
• Fragrances;
• Cosmetics; and
• Skincare

purchased in our World Duty Free and Biza Tax & Duty Free stores (subject to the exclusions set out below)

The World Duty Free and Biza Tax & Duty Free Price Promise covers UK high street stores only and does not apply to items found on any online retailers, auction websites, market stalls, within mail order catalogues and membership retailers. We cannot accept claims in instances where you have found a lower priced product which has been discounted in a sale, where the lower price is due to a discounted promotional voucher or where the item is part of a bulk/case deal.

The following are excluded from the World Duty Free and Biza Tax & Duty Free Price Promise:

• Confectionery;
• Tobacco and tobacco related products;
• Vaping products and accessories;
• Luxury products (such as bags and sunglasses);
• Wines, champagne, beer and cider;
• All spirits purchased in our Belfast, Eurotunnel France and arrivals stores, and in our store on the P&O Ferry route, Cairnryn to Larne; and
• All  products purchased in Hermes and Bvlgari stores operated by World Duty Free
• All products purchased in our stores located in St Pancras International Station and Center Parcs Villages. 

MAKING A CLAIM

Claims must be made within 28 days of the date of purchase and within 5 days of identifying a cheaper item. All Price Promise refunds will be made to a valid debit or credit card. Please view the full terms and conditions before making a claim.

To make a claim simply contact our customer service team: 

customerservices.uk@dufry.com